#HowIndiaSpends

Aap kis sheher main rehtey hai?

Aapki umar kya hai?

• 18-21 years
• 21-24 years
• 25-30 years
• 31-35 years
• 26-40 years
• 41-50 years
• 51-60 years
• Above 60 years

Aapki gender pehchan kya hai?

• Male
• Female
• Non-Binary
• Trans
• Batana nahi chahatey

Aap kya kaam karte hai?

• Self-employed
• Homemaker
• Jobseeker
• Student
• Full-time worker
• Part-time worker
• Freelancer
• Other

Aapke ghar main pichhle 6 mahine se ek rasoi se khaana khaane wale kitne log hai?

Aapke ghar ki monthly income kitni hai?

• Rs 20,000 se kam
• Rs 20,000 - Rs 50,000
• Rs 50,000 - Rs 75,000
• Rs 75,000 - Rs 1 lakh
• Rs 1 lakh - Rs 1.5 lakh
• Rs 1.5 lakh - Rs 2 lakh
• Rs 2 lakh se zyada

Pichley 3 mahino mai kya aapne digital payments ka istemaal kiya hai?

• Haan
• Nahi

Pichley teen mahino mai in mai se apne kin sab ka istemaal kiya hai?

(Sabhi sahi options select karein)

• Debit Card
• Credit Card
• Internet Banking
• Mobile Banking
• Digital Wallet (jaise ki OlaMoney, Amazon Pay, Paytm)
• UPI (jaise ki Google Pay, BHIM)

Digital payment karna aapko kitna aasaan lagta hai?

• Mujhe digital payment use karna aata hai bina kisi madad ke
• Aap kisi ki madad ke saath digital payment kar sakte hai
• Mujhe digital payment nahi karna aata

Pichley teen mahino mai in main se kaunsi service aapne sabse zyada istemaal ki hai?

(Sirf 1 option select karein)

• Mastercard
• Visa
• RuPay
• American Express
• Mere bank ki UPI seva
• Google Pay
• BHIM
• Paytm
• Amazon Pay
• PhonePe
• MobiKwik
• Razorpay
• OlaMoney
• PayPal
• Airtel's Payment Bank
• JioMoney
• Mere bank ki online banking seva
• Mere bank ki mobile banking seva
• Other

Upar select kiye option ke elawa, pichley teen mahino main aur kaunsi services aapne instemaal ki hain?

(Sirf 2 options select karein)

• Mastercard
• Visa
• RuPay
• American Express
• Mere banki ki UPI seva
• Google Pay
• BHIM
• Paytm
• Amazon Pay
• PhonePe
• MobiKwik
• Razorpay
• OlaMoney
• PayPal
• Airtel's Payment Bank
• JioMoney
• Mere bank ki online banking seva
• Mere bank ki mobile banking seva

Pichley teen mahino mai aapne kin sab cheezon ke liye digital payments instemaal ki hain?

• Maine last three months main digital payments nahi use ki hai
• Friends, family, ghareloo kaam karne wale, technicians ko paise transfer karne ki liye
• Online purchase (jaise metro recharge, cab, movie ticket, e-commerce website ityadi se cheezein lene ke liye)
• Restaurant, Kirana shops ya malls ityadi main payment karne ke liye
• Videos, magazines ityadi subscription ke liye
• Phone bill, electricity bill ya gas bill ityadi zaroori payment karne ke liye
• Financial service (jaise EMI, Mutual Fund, SIP ityadi) ki payment ke liye
• Driving challan ityadi zaroori fine pay karne ke liye
• Exam fees ityadi zaroori payment karne ke liye

Mujhe digital payment istemaal karna pasand hai jab:

(Sabhi sahi options select karein)

• Jab mere paas private Wi-Fi connection hota hai (Ek connection jo kuch logon main share ho jaise ghar pe, office main)
• Jab mere paas koi bhi Wi-Fi connection ho (jaise airport ya cafe main)
• Jab mere paas stable internet connection ho transaction pura karne ke liye
• Jab digital payment use karne pe discount ya cashback mile
• Jab payment karte hue mujhe business ya vyakti ke baarein main ache se pata ho
• Jab mujhe pata ho ki digital payment karte hue mere paise ka nuksaan nahi hoga
• Jab payment karte hue mere privacy pe asar nahi padega
• Jab transaction fail hone ka risk kam ho
• Jab mujhe pata ho transaction process main galti ho to kisse contact karna chahiye
• Jis platform pe transaction hua waha complaint karne ka pata ho
• Jis digital payments suvidha par mujhe bharosa hai dukaandaar usse sweekar kare
• Jab payment ka koi aur tareeka na ho
• Jab baar baar ek hi sanstha ya insaan ko ek hi rakam deni ho
• Payment ki round-figure na ho (jaise Rs 374)

Mujhe cash istemaal karna pasand hai jab:

(Sabhi sahi options select karein)

• Jab internet access ya PoS machine access na ho
• Jab private Wi-Fi ka access na ho (jaise ek connection jo kuch logon main share ho jaise ghar ya office main)
• Jab mujhe paise lene wale business ya vyakti pe vishwaas na ho
• Jab mujhe transaction record nahi karana ho
• Jab koi aur tareeka na ho payment karne ka
• Jab mujhe lage ki meri privacy khatre main hai
• Jab mujhe lage ki digital transaction fail ho sakta hai
• Jab mujhe na pata ho ki agar digital transaction fail hua to kya karna chahiye
• Jab mujhe lage ki paise ka nuksaan ho sakta hai
• Jab digital transaction ke rules clear na ho
• Jab main aur dukaandaar same digital payments suvidha istemaal nahi karte

Pichley teen mahino mai in main se kya experience kiya hai apne?

(Sabhi sahi options select karein)

• Maine payment karne ki koshish ki jab mujhe pata tha ki mera internet connection bharose layak nahi hai
• Maine public internet connection (jaise ki airport ya cafe main) use karke payment kari
• Maine payment kari ye jaante hue ki meri private information chori ho sakti hai
• Maine cash payment use ki jab ki digital payment karna zyada asaan hota
• Maine samaan nahi liya kyunki mere pasand ka payment mode se payment nahi ho sakti thi
• Main ek puraane kharaab experience ki wajah se ab digital payments istemaal nahi karta/karti
• In main se koi bhi nahi

Kya pichley teen mahino mai digital payments karte hue aapne koi problem face ki hai?

• Haan
• Nahi

Pichley teen mahino mai digital payments karte hue in main se kaunsi problem aapne face ki hai?

• Mujhe transaction poora karne ke liye OTP nahi mila
• Mera card/account block ho gaya bina kissi wajah ke
• Meri transaction fail ho gayi
• Transaction complete karne ke liye mobile/app/card machine kaam nahi kar rahi thi
• Maine digital transaction shuru kia par transaction poora na hone pe mujhe paise wapas nahi mile
• Meri payment confirm nahi hui aur maine ek baar se zyada paise pay kar diye
• Maine galti se galat vyakti ya galat amount ki payment kar di aur paise wapas nahi mile
• Kissi aur ke paas mere account/card ka access tha
• Problem hone par kissi se contact nahi hua solution ke liye
• Transaction ke time paise kat gaye the lekin baad main wapas mil gaye

Pichley teen mahino mai kya aapne kissi ko contact kiya jab digital payments karte hue aapko problem aayi?

• Haan
• Nahi

Pichley teen mahino main apne kaunsa sabse serious payment related issue experience kiya hai?

• Mera card/account block ho gaya bina kissi wajah ke
• Meri transaction fail ho gayi
• Transaction complete karne ke liye mobile/app/website/card machine kaam nahi kar rahi thi
• Maine digital transaction shuru kia par transaction poora na hone pe mujhe paise wapas nahi mile
• Meri payment confirm nahi hui aur maine ek baar se zyada paise pay kar diye
• Maine galti se galat vakti ya galat amount ki payment kar di aur paise wapas nahi mile
• Maine ek fraud vyakti/sanstha ko paise diye ye soch ke ki wo sahi hai
• Kissi aur ke paas mere account/card ka access tha
• Problem hone par kissi se contact nahi hua solution ke liye
• Transaction ke time paise kat gaye the lekin baad main wapas mil gaye
• Other

Pichley teen mahino mai jab serious payment related problem hui tab aap inme se kya istemaal kar rahe the?

(Iss sawaal aur agley 3 sawaal ka answer pichley question main choose kiye hue option ke basis par karein)

• Debit Card
• Credit Card
• Internet Banking
• Mobile Banking
• Digital Wallet (jaise ki Paytm, OlaMoney, Amazon Pay)
• UPI (jaise ki Google Pay, BHIM)

Jab aapko payment main sabse serious problem hui tab aapne kisko contact kia?

(Sabhi sahi options choose karein)

• E-commerce platform (jaise ki Zomato, Uber)
• Payment service provider (jaise ki Mastercard, Visa, Paytm, Google Pay, Amazon Pay)
• Bank
• Police
• RBI
• Court/Consumer Court
• Bharosemand Lawyer/CA
• Jis vyakti/sanstha ko payment ki hai

Jab aapne apni sabse serious payments problem ke baare main in parties ko contact kia toh kya hua?

(Sabhi sahi options choose karein)

• Mere paise wapas nahi hue
• Mere paise wapas ho gaye
• Mujhe problem aur uske solution ke baare main theek se samjhaya nahi gaya
• Meri problem ka solution acche se kiya gaya.
• Meri problem ka solution ache se nahi kiya gaya
• Mujhe kaafi time aur paise kharch karna pada process ke liye
• Maine galat person/party ko contact kia aur mujhe sahi person tak jaane main help mili
• Jis party ko maine contact kia unhone mujhe higher officials se contact karne ko kaha
• Jinhe maine contact kiya unki taraf se problem hal ho gayi lekin main iss se santusht nahi tha
• Mujhe problem aur uske solution ke baare main theek se samjhaya gaya

Aapki sabse serious payments problem solve karne main kitna time laga?

• Meri problem abhi tak resolve nahi hui hai
• 24 ghante se kum
• 1 hafte se kum
• 1 mahine se kum
• 6 mahine se kum
• 6 mahine se zyada par 1 saal se kum
• 1 saal se zyada

In main se kaunse changes aapko zyada digital payment istemaal karne ke liye motivate karenge?

(Sabhi sahi options choose karein)

• Digital payment use karne ke terms and conditions/terms of service ka asaan hona (jaise ki terms and conditions ki short summary, alag-alag languages main hona)
• Asaan se samjh main aane wali privacy policy (jaise ki privacy policy ki short summary, alag-alag languages main hona
• Digital payment ko use karne ka asaan tareeka (jaise ki service pe register karne ke steps ko kam karna)
• Jis payment main problem ho uske paise wapas karne ke liye bharosemand tareeka ho (jaise ki paise wapas paane ke liye kam kadam uthane padein)
• Problem theek karne ke tareeke main kam time lage
• Internet connection zyada bharosemand ho (jaise ki zyada speed hona)
• Problem theek karne ka tareeka zyada bharosemand ho