A little bit about yourself :
Which gender do you identify with the most?
Which city are you currently living in?
What is your current monthly household income?
Which of the following does your household possess?
(Please select all applicable responses)
What is your current household size?
(Number of members eating from the same kitchen for the last six months)
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Digital Payments Usage:
Have you used a debit card/ credit card/ mobile banking/ digital wallet/ internet banking/ UPI in the last one month?
(Digital wallet refers to Paytm, Amazon Pay, Ola Money, Mobiwik and UPI refers to Google Pay, BHIM)
Which of the following have you used in the last one month?
(Please select all the apply)
Which of the following best describes your ability to use digital payments?
Which of the following cards have you used in the last one month?
(Please select all that apply)
Which of the following e-Wallets have you used in the last one month?
(Please select all that apply)
Which of the following online banking portals have you used in the last one month?
(Please select all that apply)
For what purpose have you used digital payments in the last one month?
(Please select all the apply)
For what purpose do you use digital payments most often?
(Please select all that apply)
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Preferred Method of Payment:
I prefer to use digital payments when
(Please select all that apply)
I prefer to use cash when
(Please select all that apply)
Which of the two would you prefer to use for transactions which are less than 5 per cent of your monthly household income?
Which of the two would you prefer using for transactions which are between 5-10 per cent of your monthly household income?
Which of the two would you prefer for transactions above 10 per cent of your monthly household income?
How likely are you to pay using digital transactions at an e-commerce website/ app?
On a scale of 0 to 5 (0= Not at all; 5=for sure)
How likely are you to pay using digital transactions at a restaurant?
On a scale of 0 to 5 (0=Not at all; 5=for sure)
How likely are you to pay using digital transactions at a local grocery shop?
On a scale of 0 to 5 (0=Not at all; 5=for sure)
How likely are you to pay using digital transactions to a local street side vendor?
How likely are you to pay using digital transactions to an auto rickshaw driver?
How likely are you to pay using digital transactions at a Shopping Mall?
Which of the following have you experienced?
(Please select all that apply)
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Grievance Redressal:
Have you faced any trouble/ issue while making a digital transaction/ payment?
Which of the following problems have you experienced in the last one month?
(Please select all that apply)
Have you ever contacted any of the following in case of a problem you faced?
(Please select all that apply)
What happened when you contacted these parties?
(Please select all that apply)
How long did it take to resolve the most serious payment related problems that you have ever encountered?
Which of the following changes would encourage you to use digital payments more often?
(Please select all that apply)
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Thank you!
Congratulations on completing this survey! A recent study estimated an annual rise in digital payments at a rate of 12.7% in India with over 10 million merchants accepting online payments in the past 2-3 years. While there is a steady rise in customers adopting digital payments options, there has been a corresponding rise in cybercrimes like data theft, phishing and identity thefts, making India among the top 3 countries targeted for phishing. The results from this survey will help the government and brands create a more sustainable and secure online payment culture that protects the identity of a customer and promotes secure online payments. Thank you for being a part of this critical survey!
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